shipping costs & terms
In stock items typically leave our warehouse within 3-5 business days (Monday-Friday, not including holidays). Custom items vary based on the current production lead-time listed for the item. Some items may ship directly to you from our vendor partners. Shipping estimates do not include transit time. Estimated transit time is provided in the chart below.
Everyone here at Witmer Public Safety Group (WPSG) wants to ensure that your products arrive on time and in good shape. Fed Ex Ground delivery is used for most orders. This requires a physical street address, not a PO Box. Smaller packages may be sent via US Mail.
Most packages are sent using a tracking or delivery confirmation method.
WPGS reserves the right to contact customers about extenuating shipping costs associated with bulky orders that result in higher than normal freight costs which are not covered by the system’s standard calculated freight. The customer will be notified before the order is fulfilled and you will have the opportunity to approve or reject the revised freight. A rejection of the revised freight will result in a cancellation of the order.
If you require your package sooner than standard delivery TheFireStore offers expedited delivery options. Expedited orders of in-stock items received prior to 3:00pm ET are prioritized and will be shipped out the same business day. Business days are Monday-Friday, not including holidays. Expedited orders received after 3:00pm ET, over the weekend or on a holiday will be shipped out the following business day.
Our Expedited Delivery service offers the following commitment levels:
- Three Day Delivery
- Two Day Delivery
- Next Day Delivery
We cannot offer expedited delivery on out-of-stock or drop ship items.
Expedited Delivery cannot be guaranteed outside the contiguous United States. Please contact customer service for additional information.
Alaska and Hawaii customers MUST ship 2 Day at minimum.
Canadian orders will ship via USPS. Expedited Delivery is not available.
Orders shipping to Puerto Rico require extra handling charges. These customers will be called with the adjusted freight change.
Next Day Saturday delivery is $24.99 extra. Please contact customer service if you need this service and to verify if this is available in your area.
NUMBER OF BUSINESS DAYS FOR TRANSIT TIME
Here at WPSG we strive to maintain a large inventory to ensure quick delivery; however, you can expect an extended delivery date if merchandise ships directly from the manufacturer, if personalization is requested, or if a product is on backorder from the manufacturer. We will do our best to quickly notify you of any shipping delays.