There are many convenient ways to reach us!
Toll Free: 800-852-6088
Monday-Friday: 8:30-5:30 ET
Saturday: 10:00-2:00 ET
104 Independence Way
Coatesville, PA 19320
There are four easy ways to place an order:
Order securely online 24 hours a day using Visa, Master Card, Discover, American Express or PayPal.
Order via our toll-free telephone number during normal business hours at 800-852-6088.
Download the order form, fill it out and fax the order to us at 888-335-9800.
Download the order form, fill it out and mail it to us at:
104 Independence Way
Coatesville, PA 19320
Order securely online 24 hours a day using:
The fastest and easiest way to order from theEMSstore.com is to use our website. Our products are sorted by category for added convenience. After locating the products you want to purchase you can simply enter the quantity and click the "Add to Cart" icon. You will then be directed to your shopping cart where you can view, add or remove the items in your cart. When you're finished shopping you can click the "Checkout Now" icon. You will be directed to the Member Information page where you can choose to order as a non-member, log in as an existing member or setup a new member account. Creating a member account is a great way to save time on future orders!
After entering your information you will be directed to the Order Summary page where you can view your entire order, choose express shipping and leave any special order comments. Click the "Send Order Now" button once you have reviewed all this information. You will then receive your Order Confirmation Number. If you entered an email address a confirmation of your order will be sent immediately.
Once your order ships you will be notified by email. This email will include a summary of your order as well as tracking information for your convenience.
Order by Telephone:
You can place an order with a Customer Service Representative by calling our toll free number: 800-852-6088. Our call center is open Monday thorough Friday 8:30am-5:30pm (ET) and Saturday 10am-2pm (ET). Please have the product codes ready when you call. We accept Visa, Master Card, Discover, American Express and PayPal.
Order by Fax:
Download our order form
, fill it out and fax it to us at 1-888-335-9800.
Order by Mail:
Download our order form
, fill it out and mail it to us at:
104 Independence Way
Coatesville, PA 19320
*Orders paid by check will be held until they have cleared from the bank. (Approximately 10 business days).
You are an important customer of theEMSstore.com and your secure online ordering is very important to us. If you have concerns or questions about security, feel free to contact us
by email or phone. For your convenience, answers to some of the most frequently asked questions about security can be found below:
Is my credit card number secure?
Yes. TheEMSstore.com has gone to great lengths to protect your privacy. We know that being a public safety professional often requires the utmost security, here is how we assure you that any information you provide us through our website is absolutely safe.
First, theEMSstore.com employs the services of THAWTE to authenticate our server security and encryption methods. The security features are automatic. Once you've clicked the SUBMIT button on our Account Center page, your browser looks for a digital certificate to confirm that it is communicating with theEMSstore.com. Once a positive ID is made, your order continues. We use THAWTE software to enable the use of digital certificates. For your security, the verification process happens in the background every time you Log in or place an order on our site.
Second, the Log in, Log out, and Checkout areas of theEMSstore.com site are secured using Secure Sockets Layer (ESL) encryption. This ensures that your credit card number, personal data, and order information are never sent over the Internet unencrypted. Your credit card number is never displayed on our site. Only those with proper authorization can view this data.
How do I know when I am in a secure area?
Your browser will provide indications of a secure area. The address line will begin with "https://" instead of "http://" (the 's' indicates a secure connection).
Which parts of the theEMSstore.com Web site are secure?
The Checkout, and Order Tracking portions of theEMSstore.com site provide secure connections. Within these areas, users send and receive sensitive information to be exchanged with theEMSstore.com servers. These areas of theEMSstore.com site are secure using the THAWTE digital certificate authentication process and the information is encrypted using Secure Socket Layer (ESL) security protocol.
Most of the user activity on the theEMSstore.com site is associated with shopping and viewing specific items. These areas do not involve any exchange of information and they are not "secure". As an example, the Shopping, Product Detail, Community, and Help portions of theEMSstore.com site simply display information to the users and can be viewed without a user Log In. These pages do not pose a security risk.
If you have any questions or concerns about security on theEMSstore.com site, please contact us
anytime and we will be happy to discuss it further with you.
What's the worst thing that could happen?
Regardless of what happens while you are connected to theEMSstore.com website...there is no risk to you. In the case of fraud, theEMSstore.com will assume all liability for what you owe. In most states, this means that theEMSstore.com will pick up the first $50, and the credit card company takes responsibility for the rest. In addition, theEMSstore.com will do their very best to work with the credit card company to minimize the hassle for you.
As with our theEMSstore.com No Hassle Guarantee, there are no conditions and no second-guessing. If something isn't right, simply contact us
and we’ll do our best to make it right.
Should you have any questions about your bill, please contact us at invoices@theEMSstore.com
In stock items typically ship out of our warehouse within 1-3 business days. Custom items may take 3 to 6 weeks. Some items may ship directly to you from our vendor partners. Shipping estimates do not include transit time.
Everyone here at theEMSstore.com wants to ensure that your products arrive on time and in good shape. UPS Ground and Fed Ex Ground delivery is used for most orders. This requires a physical street address, not a PO Box.
Most packages are sent using a tracking or delivery confirmation method. Smaller packages may be sent via US Mail.
Expedited Delivery (please read the following carefully)
If you need your package sooner than our standard delivery (usually 5-7 business days), you can choose from one of our Express Shipping Options - Next Day, 2 Day, or 3 Day Service from UPS and Fed Ex. You can choose your Express Shipping method on the "Final Purchase Approval" page in the checkout process.
Orders for in-stock items with Express Shipping are typically shipped the same day as long as the order is placed by 3pm (ET) Monday through Friday.
Please note Express Shipping options do not include the pickup date or weekends. Example: if you place an order for an in-stock item on Wednesday by 3 PM (ET) and request 3 Day Shipping, you should expect your item on Monday, the 3rd business day after you placed the order.
Although we have office hours on Saturday, packages are not picked up by carriers until the following business day.
Next Day Saturday delivery is $24.99 extra. Please contact customer service if you need this service and if this is available in your area.
Here at theEMSstore.com we strive to maintain a large inventory to ensure quick delivery; however, you can expect an extended delivery date if merchandise ships directly from the manufacturer, if personalization is requested, or if a product is on backorder from the manufacturer. We will do our best to quickly notify you of any shipping delays.
The chart below depicts normal shipping costs for domestic United States orders:
INSERT SHIPPING CHARTS HERE
To serve our international customers, theEMSstore.com has partnered with Bongo International for the delivery of products outside of the United States. To place orders online, simply add products to your cart and then hit the International Checkout button on the Cart Page. You’ll be transferred to the Bongo International website to complete the transaction. To place international orders over the phone, please call Bongo International using a phone number located here:
Bongo International - Contact Page
All international customers are responsible for duties or additional shipping charges for online purchases, regardless of where products are shipped from.
Overseas Military Bases:
Overseas Military Base orders are simple. The best way is to use USPS Priority Mail. This method travels well and has been successful with APO and FPO addresses. Express shipping is not available to Oversea Military Bases.
Here at theEMSstore we always strive to bring you the highest quality products at exceptionally low prices all while providing you with the most exceptional customer service. We understand the need for additional discounts for large volume orders and we appreciate the opportunity to quote our products and services.
If you would like a quotation for a large volume order you can email, fax or call us with your request. We will always do our best to process your quote in the timeliest manner.
For quicker processing, please fill out our Quote Request Form
You can email your quote request to quotes@theEMSstore.com
You can fax your quote request to 888-335-9800.
You can call in your quote request and speak with one of our Customer Service Representatives by calling 1-800-852-6088 Monday through Friday 8:30am-5:30pm (EST) and Saturday 10am-2pm (EST).
We will gladly process your government order. We accept all government issued credit cards or we can offer you Net 15 Days credit terms.
Prices listed on this site are current. Due to the wide selection of products offered, prices may change without notice. We also reserve the right to make corrections in the event of a misprint.
Open Account Terms:
Terms of "Net 15 Days" shall be extended to Cities, Governmental Agencies, Departments and Companies in good standing as well as existing Witmer Public Safety Group, Inc. customers of open account. We encourage new business customers placing their first order to forward their Open Account Information Form, or make payment with check or credit card in advance. This can help with any shipping delays that may occur during the credit review process.
Orders Placed By Individuals:
All individual orders must be accompanied by full payment (check, money order or credit card) plus shipping charges and applicable state tax (PA, MD residents, 6% & NJ residents, 7%). We accept:
PLEASE NOTE: PAYMENT BY PERSONAL CHECK WILL DELAY PROCESSING OF YOUR ORDER!
Our policy is to delay processing of any order paid by personal check for ten banking days after we deposit the check into our bank account. We have this policy in order to determine that the check has not been returned because of "insufficient funds". We thank you in advance for your patience if you pay by personal check.
Pennsylvania and Maryland residents are subject to 6% tax. New Jersey residents are subject to 7% tax. (Tax is applicable to Product and Shipping). Online orders in all other States are Tax Free. There are some products that are non-taxable; therefore, tax will not be applied to those products.
Continental U.S. orders are shipped for speed, convenience and economy. Customers in Alaska, Hawaii and Puerto Rico may choose U.S. Postal Service or UPS Second Day Air at additional costs. Some restrictions do apply because of quantity, weight, shape or size. Some orders may require additional shipping charges. If the items you are ordering require extra shipping, we will notify you once your order is received.
Welcome to theEMSstore.com, a web site that is owned and operated by Witmer Public Safety Group, Inc. (“Witmer”). We provide products and services to you subject to the following conditions. If you visit or shop at theEMSstore.com, you accept these conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Witmer or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Witmer and protected by U.S. and international copyright laws. All software used on this site is the property of Witmer or its software suppliers and protected by United States and international copyright laws.
theEMSstore.com, and other theEMSstore.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Witmer or entities that have agreed to allow us to post information about their products and services. Witmer's trademarks and trade dress may not be used in connection with any product or service in any manner that (a) is likely to cause confusion among customers, (b) dilutes the value of the Witmer trademark and trade dress; or (c) disparages or discredits Witmer. All other trademarks not owned by Witmer that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Witmer.
LICENSE AND SITE ACCESS:
Witmer grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Witmer. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Witmer. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Witmer and our product suppliers without express written consent. You may not use any meta-tags or any other "hidden text" utilizing Witmer's name or trademarks without the express written consent of Witmer. Any unauthorized use terminates the permission or license granted by Witmer. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of theEMSstore.com as long as the link does not portray Witmer, its affiliates, our product suppliers or their products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Witmer logo or other proprietary graphic or trademark as part of the link without express written permission.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
THIS SITE IS PROVIDED BY WITMER ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITMER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WITMER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITMER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HERE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WITMER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting theEMSstore.com, you agree that the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Witmer.
SITE POLICIES, MODIFICATION, AND SEVERABILITY:
Please review our other policies, if any, posted on this site. These policies also govern your visit to theEMSstore.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
IF YOU ARE AN INDIVIDUAL, YOU MAY NOT APPLY FOR AN OPEN ACCOUNT:
All individual purchases must be prepaid by credit card, money order, or cashiers check.
OPEN ACCOUNTS FOR GOVERNMENTAL OR MUNICIPAL ORGANIZATIONS & BUSINESSES:
Terms of "Net 15-30 Days" shall be extended to Cities, Governmental Agencies, Departments, Businesses, and existing Witmer Public Safety Group, Inc. customers pending approval.
We encourage new customers to forward their Customer Registration Form before (or at time of) the placement of their first order. This ensures quick processing of your orders and provides us with your basic company information and names of approved purchasers.
If you answer “YES”
to any one of the questions below, you may complete and submit the “Customer Registration Form”
Is your organization a legally organized law enforcement and/or emergency response organization?
Is your organization a government entity (federal, state or local) which buys law enforcement and/or emergency response equipment and supplies?
If your organization will be purchasing pharmaceutical or oxygen supplies, which are prescription based products, you must complete a “Prescription Authorization Form”
. This form must contain your Medical Director’s signature and copy of his/her DEA license and or state license prior to any purchases being shipped.
Some items sold within theEMSstore may not be acceptable to administer or utilize based on your region’s protocols and or regulations. It is the responsibility of the consumer to know your local laws governing the use of all medical products.
If your organization is located in Pennsylvania, you must also complete and submit the “Pennsylvania Exemption Certificate
” to determine if you are subject to Pennsylvania sales tax on your purchases.
OPEN ACCOUNTS FOR RESELLERS:
Open Accounts and Terms of "Net 15 Days" shall be extended to Businesses pending credit approval.
Please forward the Reseller Application and Tax Exemption Certificate forms before (or at time of) the placement of your first order. This ensures quick processing of your orders and provides us with your basic company information and names of approved purchasers.
theEMSstore.com provides our customers with high quality products at exceptional prices. Our guarantee and return policy is stated below for your convenience:
We will quickly replace, refund, or exchange any defective product.
Refunds & exchanges cannot be given before merchandise is returned and examined.
We will quickly replace, refund, or exchange any unused products that do not meet your expectations.
All returns must be made within 30 days of purchase.
theEMSstore.com will give a 100% credit for the cost of your return products (not including shipping costs.) If the error is ours, your shipping costs will also be refunded.
Click here for the Return Form.
All returns must be made within 30 days of your original purchase.
After your merchandise is returned and examined you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
If your product is NOT found in its original condition, the item will be shipped back to you.
You must include the Return Form, a copy of the original packing slip, and invoice number.
Returned merchandise must be received in unopened original packaging with no evidence of use.
Non-Returnable Products: Closeout, Blowout Sale, and Custom Products (including leather shields, gold leaf shields, badges, license plates, collar insignias, and embroidered items made to your specifications) are not returnable. Only product defects or customization mistakes are returnable.
If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF PURCHASE.
Ship return merchandise with freight prepaid to:
104 Independence Way
Coatesville, PA 19320
Important Note on Dated items:
Items that are past their expiration date may NOT be returned or exchanged for similar non expired items. We will make every effort to ensure that your products have the most up to date expiration dates and that you will receive the longest shelf life possible out of products ordered from theEMSstore. Items such as IV solutions, Pharmaceuticals, burn dressings, and various other medical products have a specific shelf live and we can not be responsible to replace the product once this shelf life has expired
Important Note on Boot Returns:
Boots may be returned, if upon receipt of your order, you determine the sizing is incorrect. Your sizing decision and the acceptance of your boots must occur before you put them in service and within 30 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied.
Important Note on Helmet Returns:
Helmets may be returned, if upon receipt of your order, the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the faceshield, goggles or Bourke flip eye-shields until you decide to keep the helmet. Helmets returned with any indication of use, including perspiration marks on the liner will be sent back to you and credit denied.
Important Note on Embroidery Returns:
No returns on embroidered items. The clothing item cannot be returned for anything other than mistakes in the embroidery or a manufacturer's defect in the clothing.
If you return boots or helmets for a size and/or style exchange, you are responsible to pay the shipping fee to return the product to theEMSstore.com. You will then be charged to re-ship the new product. Acceptance of your boots must occur before you put them in service and within 30 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied.
theEMSstore.com and Witmer Public Safety Group, Inc. recognize that you value the privacy of your personal information and how it is utilized. We value your trust and continued patronage and will make every effort to utilize the information in a manner that will benefit your overall shopping experience.
INFORMATION WE COLLECT AUTOMATICALLY:
Our web server will automatically recognize and store the following information: browser type and version, IP address, operating system, URL, pages visited, time spent on each page.
WHAT WE DO WITH THE INFORMATION COLLECTED AUTOMATICALLY:
The information collected automatically is primarily used to improve our web site and enhance your shopping experience. For example, an infrequently visited page may be eliminated. In addition, we will utilize the information for product offerings or to improve navigation throughout the site.
We use a single cookie that assists us in determining Web site traffic patterns. This cookie helps us better understand how visitors navigate through and use theEMSstore.com, enabling us to measure the site's ease of use and effectiveness. This information assists us in our efforts to refine our site, as well as efforts to improve and customize the shopping experience for individual visitors like you.
The cookie contains absolutely no personal information. If you do not want to receive cookies, you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
However, if you choose to disable cookies, you may not be able to use features such as Wish Lists.
INFORMATION YOU PROVIDE:
theEMSstore.com and Witmer Public Safety Group, Inc. receives and stores any information you provide when placing an order, entering a promotional event or requesting email announcements. Name, address and a phone number are required when you place an order. Email addresses are utilized to confirm orders have been placed or shipped and provide customers with new product announcements and special savings.
SECURITY OF INFORMATION YOU PROVIDE:
We work to protect the security of the information you provide during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
WHAT WE DO WITH THE INFORMATION PROVIDED:
theEMSstore.com recognizes that privacy of personal information is of the utmost importance. Therefore, information will only be shared with approved partners. The partner approval process involves an analysis of the ethical standards of the prospective partner, product/service quality, reputation, how our customers will be approached and treated, the likelihood of partner's product/service appealing to theEMSstore.com customers and other factors as well.
Occasionally, we will employ other companies to perform functions on our behalf. These companies do have access to personal information while fulfilling their obligations, but do not have the authority to utilize any information.
By accessing theEMSstore.com web site to gather information or place product orders, you consent to our collection and use of your personal information.
QUESTIONS OR SUGGESTIONS:
If you have questions or suggestions, send an email to WebMaster@theEMSstore.com.